Frequently Asked Questions
Everything you need to know about your 686 technical apparel and gear.
How do I determine the right size for my outerwear?
We recommend using our detailed size guide located on each product page. Our gear is designed with various fits—from 'Slim' to 'Modern' and 'Articulated'—to accommodate layering and movement for skiing and snowboarding.
What is the warranty policy on 686 products?
We stand by our craftsmanship. Most 686 technical outerwear comes with a one-year or limited lifetime warranty against manufacturing defects. Please keep your proof of purchase to initiate a claim through our warranty portal.
How should I wash and care for my waterproof gear?
To maintain DWR coating and breathability, machine wash on a cold, gentle cycle with a technical detergent like Nikwax. Tumble dry on low heat for 20 minutes to reactivate the water-repellent finish. Never use fabric softeners or bleach.
What is your return policy for online orders?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Returns can be processed through our online returns center, and a flat-rate shipping fee will be deducted from your refund.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How can I track my shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your package's progress.